JOB TITLE: IS TECHNICIAN

DEPARTMENT: Information Technology

REPORTS TO: Director of Information Technology

FLSA STATUS/CLASSIFICATION: Non-Exempt; Level 7

SUPERVISORY DUTIES: None

APPROVED ON: 2/14/2023

SUMMARY:  Works with Information Services staff and school staff to deploy and maintain district technology resources and assists the IS Specialist and Director of Technology with the oversight and operation of District networks, technology infrastructure and servers. Serves as an information resource to students and staff regarding Information Technology services and capabilities. 

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Installs and deploys ongoing new technology resources as directed by the Director of Technology
• Troubleshoots issues with workstations, laptops, printers, peripherals, LCD projectors, sound systems, interactive classroom technology and basic network devices
• Installs and troubleshoots various software titles
• Evaluates, prioritizes and addresses hardware, software, and network connectivity problems
• Completes technology work orders as assigned
• Refers unresolved technology problems to the IS Specialist
• Assists teachers and other site staff with the use of all available district technology resources
• Answers technical support phone calls and responds to emergency issues
• Assists with technology upgrade projects
• Generally provides 1st tier support, but also mentors and assists the Helpdesk Technician
• May be assigned other special technology projects by the IS Specialist or Director
• Provides remote assistance, as well as hands on assistance, at times, via phone or computer link to end users to diagnose and troubleshoot certain technology issues
• Works with other members of the District’s Information Services department to determine/evaluate future district technology needs
• Keeps up to date on software programs used by the District and instructs students and staff on new programs and their operation
• Attends ongoing technology (software and hardware) computer training as directed and necessary
• May assist with bench hardware repair, system imaging and upgrades
• Passes on relevant information received from all sources to the school administration and staff, when appropriate
• Assists in arranging for the installation of hardware devices and software programs as needed
• Responsible for the security, upkeep, operation and care of all assigned equipment 

KNOWLEDGE, SKILLS & ABILITIES:

• Ability to operate computer related hardware and software programs
• Knowledge of the use and utilization of technology in educational environments
• Ability to generate production work with speed and accuracy and to meet timelines
• Basic understanding of computer workstations and servers
• Ability to communicate effectively verbally and in writing
• Ability to do detailed mathematical computations
• Ability to maintain confidentiality
• Produce accurate work and complete assignments with minimal supervision
• Ability to apply common sense understanding to solve practical problems and deal with a variety of situations
• Ability to work cooperatively and courteously with staff, students, parents and community members
• Knowledge of applicable Federal and State laws, district procedures and Board policies
• Ability to handle confrontation and conflict without an emotional response

QUALIFICATIONS & REQUIREMENTS: 

Education & Experience: 

• High School diploma or equivalent
• Vocational/Associate Degree or college coursework with specialization in technology preferred
• Two year’s experience in the field of technology preferred
• A+, Network+ certifications preferred, other technology certifications desirable 
• Any equivalent combination of training, education and experience that meets minimum requirements
• Criminal justice/Fingerprint clearance

Computer Proficiency:  Demonstrated general proficiency in computer programs such as Microsoft Excel, Word and Google Suite as well as those identified above.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to reach with hands and arms. The employee is frequently required to sit and occasionally stand and walk. The employee may be required to move ten pounds and could occasionally lift or move up to twenty-five pounds.   

WORK ENVIRONMENT:

Indoor office environment.This position regularly works indoors. The noise level in the work environment is generally quiet to moderate and may become excessively noisy at times. Will have contact with employees, external agencies and the public.

Disclaimer: The duties and responsibilities identified in this position description are illustrative only and are in no way intended to be a complete list of activities that may be required of an incumbent. The information contained in this job description is for compliance with the American Disabilities Act (ADA) and is not an exhaustive list of duties performed for this position.  Additional duties are performed by the individual currently holding this position and additional duties may be assigned.